Frequently asked questions
How do I use your U.S. shipping address?
After signing up, you'll receive a personal U.S. address. Use it at checkout when shopping from American stores.
Can I request multiple deliveries at once?
Yes, you can consolidate items and request multiple shipments from your dashboard.
Do you ship pets internationally?
Yes, we do offer international shipping for small pets (such as dogs and cats), but only when they are accompanied by an adult companion.
How long does it take for items to arrive?
Delivery time depends on the destination and shipping method, typically 7–14 business days.
Can I talk to a live concierge?
Yes! Our support team is available via chat and phone during business hours.
Need Personalized Assistance?
Fill out the form below, and a dedicated concierge team member will respond within hours.
