What We Collect

We collect only what’s necessary to provide exceptional service:

  • Full name, email address, and phone number
  • Shipping and billing addresses
  • Payment method details (via secure third-party gateways)
  • Order and delivery history
  • Communication preferences
  • Pet transport or item-specific documentation (if applicable)

How We Use Your Information

We use your information to:

  • Process and manage shipments
  • Facilitate secure payment and address verification
  • Provide real-time support and concierge communication
  • Send transactional emails (confirmations, status updates)
  • Improve site functionality and user experience
  • Ensure security and fraud prevention

Your Rights

You have the right to:

  • Request access to your stored data
  • Request correction or deletion of your information
  • Opt out of marketing communications at any time
  • File a complaint with your local privacy authority

To exercise your rights, contact us at: privacy@[yourdomain].com

Third-Party Services

We may integrate with trusted third-party providers for:

  • Secure payment processing (e.g., Stripe, PayPal)
  • Email delivery systems
  • Shipping and customs platforms

Each is vetted to meet our data protection standards.

Cookies & Tracking

We use cookies to:

  • Improve site navigation and performance
  • Remember your preferences
  • Track usage anonymously for analytics

You can adjust cookie settings in your browser at any time.

How We Protect Your Information

  • Encrypted SSL connections on all pages
  • Secure data storage and restricted access protocols
  • Regular audits and compliance checks
  • VPN-friendly and GDPR-compliant infrastructure
  • We do not sell, rent, or share your data with unaffiliated third parties

International Access

Our services are available worldwide. By using our site, you consent to the transfer and storage of your data in the United States and other applicable jurisdictions where we operate.